Please note that you will be charged K1 to use this service.

Enter your Smartcard number and follow the on-screen instructions. Standard SMS rates apply.ĭial *668#, choose a service on the next screen option 1 for DStv and option 2 for GOtv. Type “Reset E16” without the quotation marks and send the text to 4688. Type “ Reset E16” without the quotation marks and send the text to 4333. For GOtv, visit the clear error codes page, enter your IUC Number, select the error (E16 or E30) you want to clear, enter the captcha text and finally click the “ FIX ERROR” button.įor DStv, send a text message to 4333. Use the Multichoice Africa Manage Error Codes Pageįor DStv, visit the manage error codes page, select the error (E16, E30 or E32) you want to clear, enter your Smartcard number and click the “ FIX NOW” button.Visit the GOtv Eazy Self Service page and follow the same steps as for DStv as the interface is practically the same. Enter the required details and login, then select the error you want to clear. Visit the DStv Eazy Self Service page and make sure to keep your Smartcard number handy when you do. Using the Multichoice Zambia Eazy Self Service.You can clear payment-related error codes in Zambia by doing the following: If your DStv or GOtv account hasn’t been paid for on the date of renewal then you are most likely to get disconnected upon reaching the time of renewal (e.g., If you paid for your subscription on 10th June 2019 then your renewal date will be on 10th July 2019). The most common DStv error codes are E 16, E30 and E32 because they are directly related to account payments. Keep your Smartcard number (DStv decoder) or IUC number (GOtv decoder) handy.Ĭheck for the latest DStv and GOtv package prices here.

Doing a reset to clear error codes when your decoder is off is like calling a phone that’s off, you never get through. This is to enable your DStv or GOtv decoder to receive the reset instruction. Multichoice Zambia has many solutions to help you clear common errors after payment.Īlways remember to ensure that your Smartcard is inserted (for DStv decoders) and your decoder is switched on when fixing errors. After reading, you will know how to reset your decoder after payment to clear E16, E30, and E32 errors. Learn how to clear DStv and GOtv decoder errors with ease in Zambia, beat the headaches.

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